PYQIN VISIONCORE NIG. LTD operates in the sale of automobiles, automobile accessories, and spare parts. This Refund Policy explains how returns, exchanges, replacements, cancellations, service credits, and refunds are handled for vehicle related products and transactions made through the website or any authorized sales channel.
1. Scope of this Policy
This policy applies to:
a. Sales of automobiles
b. Sales of automobile accessories
c. Sales of spare parts
d. Related accessories or vehicle components listed on the website
e. Other lawful vehicle related products listed on the website
2. Eligibility for Refund, Exchange, or Replacement
A customer may be eligible for a refund review, exchange, replacement, partial refund, or full refund where:
a. The wrong vehicle, accessory, or part was supplied
b. A delivered part or accessory was materially damaged on delivery
c. A delivered product was materially different from the confirmed order
d. A duplicate or unauthorized payment is confirmed
e. The company is unable to fulfill a paid order for reasons directly attributable to it
f. A supplied part or accessory is defective at the point of delivery or collection
3. Non Refundable Transactions
Unless otherwise expressly agreed in writing, the following are generally non refundable:
a. Vehicles, accessories, or parts accepted after inspection and delivery, except where otherwise required by law or expressly agreed
b. Used, installed, altered, or damaged parts after delivery
c. Custom sourced, reserved, or special order vehicles, accessories, or parts
d. Registration, delivery, logistics, customs, inspection, handling, or third party charges already incurred
e. Goods damaged due to misuse, poor maintenance, improper installation, accident, negligence, or unauthorized repair after delivery
f. Transactions cancelled after reservation, procurement, or shipping arrangements have been made
4. Inspection and Return Window
Customers should inspect parts, accessories, and related goods on delivery or collection and notify the company of any complaint within five business days unless another written period applies.
Where vehicles are sold, customers are expected to complete inspection promptly. Any complaint regarding wrong delivery or material defect should be raised as soon as reasonably possible and in accordance with the transaction terms.
5. Condition of Returned Goods
Returned parts or goods must ordinarily be:
a. Unused
b. In substantially original condition
c. Accompanied by proof of purchase
d. Returned with relevant packaging, manuals, and accessories where applicable
This condition requirement does not apply where the complaint concerns wrong delivery or verified defect on delivery.
6. Refund Review Procedure
To request a refund, exchange, replacement, or billing review, the customer should contact PYQIN VISIONCORE NIG. LTD using the support details published on the website and provide:
a. Customer name
b. Order or invoice reference
c. Date of purchase
d. Description of the issue
e. Supporting photos, inspection notes, or correspondence where relevant
The company may review the request and ask for additional information before making a determination.
7. Available Remedies
Where a claim is accepted, the company may choose the most appropriate remedy depending on the circumstances, including:
a. Replacement
b. Exchange
c. Repair where applicable
d. Partial refund
e. Full refund
8. Refund Timing
Approved refunds will ordinarily be processed to the original payment method unless another lawful method is agreed in writing. Processing times may depend on banks and payment processors.
9. Chargebacks and Abuse
Customers are encouraged to contact the company first before initiating a chargeback. PYQIN VISIONCORE NIG. LTD reserves the right to contest unjustified chargebacks and restrict future transactions where there is evidence of fraud, abuse, or bad faith conduct.